RASASC NW Training and Engagement officer
Application closing date 7th of August 2023.
RAPE AND SEXUAL ABUSE SUPPORT CENTRE, NORTH WALES [RASASC NW]
Engagement and Training Officer
Salary: £32,000 pro rata, 35 HOURS Full Time
Responsible to: Head of Operations/CEO
Hours of work: 35 hours per week, Monday to Friday and requirement for flexible working hours to meet organisational needs.
Holiday entitlement: 28 days plus Bank Holidays (Pro Rata)
This post will require a flexible approach to working hours and the post holder will
be expected to work the hours reasonably required to fulfil the duties of the post. This could include working occasional hours at the weekend as well as attendance at evening and weekend meetings and events for RASASC NW.
Time off in lieu will be given if additional hours become excessive, with prior agreement of management.
A satisfactory enhanced DBS disclosure will be required by the post holder.
The post is subject to a six month probation period.
The post holder must be currently eligible to work in the UK.
Application closing date: 07.08.23
Interview date: w/c 14.08.23
Job Purpose:
To
design, develop, manage and deliver a portfolio of training programmes as well as developing RASASC NW’s community engagement both locally and regionally.
This post has been created to drive forward the work of RASASC NW by engaging with local stakeholders in the delivery of tailored training.
To develop
and deliver trauma informed therapeutic group support programmes to RASASC NW service users, including family members. The programmes will help survivors come to terms with their experiences, develop positive coping mechanisms, and identify their needs for recovery.
Main Duties
Service Delivery
1. To ensure high quality training is delivered on behalf of RASASC NW to increase awareness and raise of the profile of RASASC NW.
2. To organise and co-ordinate training events, this includes arranging dates, venues, room layout, course materials and co-ordinating the appropriate catering requirements.
3. To deliver sexual violence specific group work and specialist one to one support to RASASC NW service users.
4. To work in a multidisciplinary manner to ensure each survivor is linked with the appropriate external support services (such as ISVA services, SARC, substance use services).
5. To co-ordinate all administration and communications related to the training and group programmes.
6. To
manage all registrations and confirmations in advance of training and group programmes.
7. To ensure participants have all the appropriate documentation and material in advance of Courses/programmes.
8. To provide quotations for all commissioned training programmes.
9. To develop and maintain on and offline resources and training materials.
10. To evaluate the effectiveness of training/group programmes and ensure delegate feedback is received, analysed and responded to.
11. To ensure the website is constantly updated
regarding open training courses and group programme details.
12. To provide regular reports of activities, including collation of training feedback of RASASC NW Training Programmes.
13. To manage the budget expenditure agreed for projects in particular for commissioned training.
14. To secure appropriate accreditation for agreed newly developed training programmes.
15. Overall management, planning, delivery and co-ordination of training programmes, in line with
organisational targets and the annual business
plan.
16. To keep up to date for the efficient execution of this role, with current news stories, new
legislation, procedures and processes.
17. To maintain strict confidentiality at all times.
19. To maintain accurate training records, including attendance.
Service Development and Networking
1. To design, research and develop new materials to proactively meet training and group work needs.
2. To work closely with CEO and senior management team to identify and develop local campaigns and marketing messages for RASASC NW.
3. To lead on and ensure RASASC NW’s presence at local conferences and events e.g. presentations, staffing stalls and appropriate marketing materials e.g. leaflets and posters.
4. To develop and maintain professional relationships and strategic partnerships with local partners such as referral agencies including North Wales Police and local NHS Agencies, local community groups, schools and local funders.
5. To attend meetings with stakeholders, partners, funders and businesses.
6. To work with the CEO and senior management to identify new projects/ service developments.
7. To lead on positive working relationships with local stakeholders in the North Wales area and support staff to develop operational level linkages.
8. To present and promote an appropriate public image when representing RASASC NW.
9. To be proactive in marketing initiatives and keep abreast of competitors.
10. To work with the CEO and Senior Management Team to develop and design new training and group work programmes.
11. To work as part of the senior management team of RASASC NW to ensure a high quality service and proactive approach to all of RASASC NW’s work.
12. To work with ‘Codi’ partner agencies to develop a group programme for survivors of CSA.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as
necessitated by your changing role within the organisation and the overall business objectives of the
organisation.
Person Specification
CRITERIA Essential – E Desirable - D
Qualifications
• Educated to degree level or equivalent. E
• Level 3 Award in Education and Training or PTTLS or equivalent teaching qualification. E
•
Counselling Level 4 Diploma. D
Experience
• Experience of managing a training programme(s). E
• Experience of marketing courses and securing delegates. E
• Experience of establishing operational partnerships and protocols within a multi-agency setting. E
• Experience of delivering training
and group programmes within a similar or relevant sector. E
• Experience of work within a sexual violence support service. D
• Experience in providing training around sexual violence. D
• Experience of managing others. D
Knowledge and Understanding
• Evidence of understanding the dynamics and impact of sexual violence and how best to support
survivors. E
• Up to date working knowledge of issues related to sexual abuse and
sexual violence. E
• Understanding of multi agency working within the sexual violence sector. D
• A good understanding of data protection legislation and confidential working practices and
how these apply to this role. D
• Good knowledge of issues around lone working. D
• Understanding of marketing and campaigning to support
organisational objectives. D
Technical and Applied Skills
• IT skills and proficiency in MS Office (Outlook, Word and Excel). E
• Skilled at maintaining clear boundaries and confidential working practices. E
• Ability to work to the strict confidentiality policy of the Centre and its services with regards to client information. E
• Excellent communication skills and approachability. E
• Ability to identify, maintain and review appropriate records. E
• Confident in delivering training to different audiences. E
• Ability to use web-based applications such as online databases. D
Competencies
• Excellent organisational skills, E
• Excellent verbal and non-verbal communication skills. E
• Ability to communicate effectively and sensitively. E
•
Strong crisis management skills; methodical and well organised. E
• Ability to prioritise own workload, self-motivate and deal with competing demands. E
• Ability to use initiative and work autonomously when required. E
• Ability to work supportively and collaboratively as part of a team. E
• Team leading skills. E
• Ability to deliver
excellent internal and external customer service. E
• Well developed problem solving skills. E
• Ability to see tasks through to completion and deliver results. E
• Attention to detail whilst being able to see the bigger picture. E
• Awareness of the impact of behaviors upon others with a commitment to continuous improvement E
Personal
Attributes
• Professionally credible E
• Sensitivity to cultural differences. E
• Non-judgemental,
supportive and empathetic. E
• Reliability. E
• The ability to work flexibly when required in response to the needs of RASASC NW. E
• Positive and solution focused. E
• Strong Team Player. E
• Well developed interpersonal skills necessary to sustain strong and effective working relationships. E
• Recognition of the importance of, and ability to, self-care. E
• Shows initiative and thinks creatively. E
• A commitment to the values, ethos and
aims of RASASC NW. E
• Current eligibility to work in the UK. E
https://www.rasawales.org.uk/we-can-help-you.html