A Practical Guide (e-learning)

Funded places available

Reducing a home’s energy requirements is an effective way of helping those in fuel poverty, and many different orgainsations are now providing advice on how to do this.

This course is relevant for any frontline staff who engage with or support low income and vulnerable consumers on energy efficiency improvements.

Course aim

To help advisers to provide energy related advice and guidance that is consistent and accurate and which aims to meet customer’s needs. To demonstrate how joined-up advice services can deliver outcomes that solve problems in a more holistic way.

Course objectives

Explain:

•              How to identify potentially vulnerable householders

•              The EAST framework to be used when giving energy-related advice

•              How to give effective advice in a safe and timely manner

•              The importance of confidentiality and safeguarding

•              Best practice for a typical energy advice case

Course content

•              Why is good energy advice important

•              Risk factors leading to vulnerability

•              Using triggers or red flags to identify a vulnerable situation/ customer

•              Changing energy related behaviour using the EAST framework

•              Safe work practices

•              Client confidentiality GDPR

•              The importance of well devised organisation policies

How will the e-learning work

E-learning is self led so learners will have access to the course for four weeks and be able to study online at a time and location that is convenient to them.

Tutor support

Tutor support will be available upon request. This is usually done via telephone / video call.

Suggested study time

This course will take approximately 2 hours to complete however each learner is different and e-learning offers the flexibility to study at your own pace.

Fees

FULLY FUNDED PLACES ARE AVAILABLE to non-commercial organisations based in England.

 Learners must also be frontline staff or volunteers that encounter and provide advice to those in or at risk of fuel poverty.

We do also accept bookings from learners that do not meet the above criteria however there will be a charge, fees start at £65 plus VAT per learner. Please contact tracy.norris@nea.org.uk for further details.

If you have any queries or would like to discuss this course further, please contact:

tracy.norris@nea.org.uk